Legal

Refund Policy

Last updated: June 9, 2026

This Refund Policy is a template provided with the HireCheck platform and should be reviewed by your legal counsel before publication. It explains when fees for verification reports and credit packs may be refunded.

1. Report credits

Verification reports are sold individually or as bulk credit packs. A credit is consumed only when a report is generated after the candidate consents — not when a request is created.

2. Unused credits

Unused, unconsumed credits may be refunded on request within 7 days of purchase, provided no reports from that purchase have been generated. Refunds are issued to the original payment method via our payment processor and may take 5–10 business days to reflect.

3. Consumed reports

Once a report has been generated, the corresponding credit is non-refundable, as the verification work and data processing have already been performed.

4. Declined or expired requests

If a candidate declines consent or a request expires without a report being generated, no credit is consumed and nothing is charged for that request.

5. Failed or duplicate payments

Payments that fail, are duplicated, or are charged in error will be refunded in full once verified against our payment records.

6. Enterprise agreements

Enterprise and custom contracts may have different refund terms as set out in the applicable order form or agreement, which prevail over this policy.

7. How to request a refund

Email billing@hirecheck.in from your account email with your order reference, or use our contact page. We aim to respond within one business day.