FAQ

Questions, answered

Everything about consent, data, pricing and compliance. Still unsure? Talk to us.

Consent & control

No. Every verification is gated by the candidate’s explicit consent. If a candidate declines, no report is produced and no data is shared.

Yes. Consent is revocable, and reports carry a limited access window that expires automatically. Once revoked or expired, the requester can no longer access the report.

No. Consent is per-request and scoped — it applies only to the specific check, the specific requester, and the specific data the candidate approved.

Data & privacy

No. We do not use Aadhaar (or any government ID) as a lookup key. Sensitive fields we do store are encrypted at rest with authenticated encryption.

Factual employment details (tenure, designation, dates, employment type, salary band, rehire eligibility) plus structured references — each attributed to the employer who provided it.

No. There is no aggregated rating sold to third parties. Reports exist only for an authorised request.

For employers

Only KYC-verified employers. Onboarding requires GST/CIN/PAN and an authorised signatory, reviewed before approval.

Yes. Owners manage billing and staff; HR managers and recruiters run checks with role-based permissions.

Most checks complete within 48 hours after the candidate consents and the former employer responds.

Billing & disputes

Pay per report or buy a bulk credit pack. A credit is consumed only when a report is generated after consent — not when a request is created.

Candidates can raise a dispute with evidence. Disputes are tracked through review to resolution, and disputed records are flagged.

Unused credits may be refundable under our Refund Policy. Generated reports are non-refundable. See the Refund Policy for details.

Didn’t find your answer?

Our team is happy to help with onboarding, compliance or enterprise needs.